This Privacy Policy explains how Phoenix Plumbing (“we,” “us,” or “our”) collects, uses, and protects information when you visit phxplumbingpro.com (the “Site”) or contact us for plumbing services. By using the Site, you agree to the practices described here.
Information We Collect
- Information you provide. When you submit our service request form, we collect your name, phone number, email, service address, city, ZIP, the type of service and property, your urgency, contact preferences, and any details you include.
- Usage & device data. With your consent, we use Google Analytics to collect anonymized data such as pages viewed, approximate location, device/browser type, and how you found the Site.
- Cookies. We use a small number of cookies for basic functionality and, only after you accept, for analytics. See “Cookies & Consent” below.
How We Use Your Information
- To respond to your request, schedule service, and provide quotes.
- To contact you about your inquiry by your preferred method.
- To improve the Site and understand which services are most helpful.
- To comply with legal obligations and protect against fraud or abuse.
We do not sell your personal information.
Cookies & Consent
Analytics cookies are disabled by default. When you first visit, a cookie banner lets you Accept or Decline. We use Google Consent Mode, so no analytics cookies are set unless you accept. You can change your choice at any time by clearing your browser’s site data for this Site.
Third-Party Services
- Google Analytics (analytics) — subject to Google’s privacy policy.
- Web3Forms — processes and delivers your form submission to us by email.
- Google Maps — displays our service-area map.
These providers process data under their own privacy policies.
Data Retention
We keep service-request information only as long as needed to respond to and service your request and to meet legal or business record-keeping requirements, after which it is deleted or anonymized.
Your Rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of certain processing. To make a request, contact us using the details on this page. We will respond as required by applicable law. You can opt out of Google Analytics using Google’s opt-out browser add-on.
Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect their information.
Changes to This Policy
We may update this policy from time to time. Changes take effect when posted, and the “Last updated” date above will reflect the revision.
Contact Us
Phoenix Plumbing · Kansas City, MO
Phone: (816) 208-8987
Email: [email protected]